02 Operations Strategy
When Departments Don't Talk: The Profitability Drain Hidden Inside Your Own Organization
The most expensive inefficiencies in most US companies are not caused by external market forces or competitive pressure—they are generated internally, by departments that operate as independent fiefdoms rather than coordinated parts of a unified enterprise. This investigation examines how operational silos quietly erode margins, and what integrated process strategies have delivered for organizations willing to confront the problem directly.